ALL SALES ARE FINAL at Sugarplum Studio.
Registration
Registration for workshops and special events that are open to the public can be made online at our Workshops page, or over the phone using a credit or debit card.
Absolutely NO workshop seats will be held in advance without payment.
If you call the studio to reserve a Public Workshop seat, please be prepared to pay over the phone using a credit card, debit card, or gift card.
Upon arrival to Sugarplum Studio, you will be required to complete a Hold Harmless Agreement form, or you may print one from our website to complete at home and bring with you.
All guests participating in decorating activities must have a Hold Harmless Agreement form either signed by themselves, if 18 and older, or by parent/guardian if under 18. No exceptions.
If your reservation is Drop-Off, parent/guardian MUST escort their child to and from the studio.
All of our workshops have a maximum capacity.
At the present time, our maximum guest capacity is as follows:
Public Workshop: 24 attendees (12 decorators + 12 Assisting Parents/Guardian where required)
Private Party: 30 attendees, including all decorators and non decorating spectators.
Attendee maximums are set with consideration to seating requirements and the type of event scheduled. There will be no exceptions to the posted maximums. All attendees must be seated.
Sharing Policy
Unless otherwise specified in the workshop description, projects are not able to be shared between two people, with the exception of an assisting parent/guardian. This policy goes into effect May 15, 2021. Courtesy Seat MUST be requested at the time of registration since every attendee counts toward our capacity maximum and affects the total number of seats available.
During Private Workshop Reservations, sharing projects is permitted between family members of the same household, only when reserving the entire studio.
Drop Off Policy
Drop off for children under 8 years of age is NOT permitted. Children under the age of 8 MUST be accompanied by a registered and decorating parent/guardian for the duration of the workshop.
Guests over 8 years of age who are able to work independently may be dropped off for Private Workshop Reservations at the discretion of the organizer after check in.
Every minor child MUST be accompanied into the building by parent/guardian for check-in and provide an emergency contact number if they are not staying on-premises.
Parent/guardian must enter the studio check in area to pick up their child at the conclusion of the Public Workshop or Private Reservation Workshop.
Cancellations
While we understand that unforeseen circumstances arise, we’ve held your seat or the entire studio and prepared for your arrival, with labor and food materials.
For Public Workshop Registrations
If you are not able to attend, you have the following options:
•We are happy to pack the food materials for your project to-go. If you would like to make an appointment to pick it up so that you can complete your project at home, you must contact the studio within 24 hours. We can cold hold your project for up to 1 week. You may freeze it for longer storage to complete at a later date.
•You may re-sell you seat privately or gift it to the individual of your choosing. Please notify the studio if someone else will be attending under your registered name so that we may verify.
For Private Parties
Reservation Deposit is not refundable. Party deposits are transferrable only for requests made with more than 14 days to the event date. Cancellations made with fewer than 14 days to Private Party date will forfeit deposit entirely.
Transfers
Registration payments can be transferred to a future workshop ONLY if cancellation is made no less than 14 days prior to the event date.
If you are unsure about whether or not you can attend, unless an even sells out early, registration for most events remains open until 2 hours before the start time.
If you have purchased a registration and are unable to attend, you may resell your registration privately, and are required to notify the studio that your registration has been sold so that the purchaser can be registered properly.
If cancellation is made with fewer than 14 days to the workshop date and the workshop is already SOLD OUT, at your request, we can list your ticket for re-sale. If it successfully re-sells, you may be eligible for a transfer of your registration fee to a future workshop date.
There is NO GUARANTEE that your ticket will re-sell.
Refunds
All sales are final at Sugarplum Studio. No refunds will be granted for any reason. In the event that a workshop is or event is cancelled by Sugarplum Studio due to a reason beyond our control, Sugarplum Studio reserves the right to issue refunds or credits at our sole discretion.
Late Arrival
We cannot delay the start time or start over for late arrivals, nor can we guarantee that missed portions of the instruction can be made up at the end, as there may be an event scheduled after.
Please arrive on time. Check in for every event begins 15 minutes prior to the start time.
Workshop End Time
Since workshops include participants with a range of ages and abilities, some participants will complete their edible art project sooner than others, while some will take the entire time allotted.
We cannot guarantee that the instructional time can be extended beyond the official end time of scheduled workshop for those unable to complete the project in the time alloted.
Seating
Seating for workshops, even with paid registration, is on a first-come, first-seated basis. We cannot reserve specific workstations or guarantee that friend groups registered for the the same workshop can be seated together unless registered together. If you have a specific seating preference, please arrive on the early end of check in for the best seating options. On occasion, we will pre-assign seats. We will not seat more than 4 people at a single workstation. Due to fire codes, we cannot seat a 5th seat on the end of the table. Standing by parent/guardian alongside a workstation is not permitted. Every attendee in the studio must be seated.
Safety First
As an edible art studio, we are committed to both food safety and the safety of our guests.
Footwear
We strongly recommend that all guests who will be working on a food project, no matter the time of year, wear closed-toe shoes. Flip flops and open sandals are highly discouraged in the instructional studio area of Sugarplum Studio, even in the summer. Please understand that this is for safety purposes. We will not be responsible for any injury caused by a guest’s decision to wear open shoes
Food Safety:
Our instructional staff is food safety certified and we adhere to township, county and state health and safety regulations.
Hand Washing:
Guests are encouraged to wash their hands before we begin working on our projects and we go to great lengths to avoid sharing tools and edible items whenever possible. In the event that we cannot avoid sharing a certain tool, the tool will be sanitized between guest uses. Hand wipes are available throughout the studio.
Long Hair:
We ask that guests with long hair wear their hair restrained or off the face so as to minimize potential contact between hair and food. Please restrain hair prior to arrival to minimize loose hair in the studio.
Aprons:
Disposable polypropylene aprons will be provided for all events, but we will not be liable for any stains from food materials on guests’ clothing or belongings. If you or your child is allergic to polypropylene, or you would merely prefer, you are welcome to bring and wear your own fabric apron from home.
Masks:
While there is currently no mask mandate for indoor public events in the State of New Jersey, we recommend and encourage guests to wear masks, regardless of vaccination status. The majority of our customer base is not old enough to be vaccinated agains Covid. Our staff is masked for all events. Registration information including phone number will be retained as long as required for contract tracing purposes.
Behavior:
Guests at Sugarplum Studio are expected to behave safely and appropriately with all tools and food materials. Our staff reserves the right to remove any guest that is behaving recklessly or posing a danger to themselves, other guests or staff without any refund of monies paid or further liability to Sugarplum Studio.
Food/Beverages:
Food may not be consumed at the worktables during the instructional period. Beverages are permitted provided they are in a container with a lid.
Hold Harmless Agreement
All persons participating in an event at Sugarplum Studio must have a Hold Harmless Agreement signed by themselves if 18 and over, or by parent/guardian for all children under 18. No exceptions.
For your convenience, the Hold Harmless Agreement can be completed online at the time of registration for public events, individual private events, downloaded and printed from our website, or filled out on paper at the studio.
Download our Hold Harmless Agreement
Sold Out Events
If a workshop or event is SOLD OUT, we are unable to add seats, squeeze people in, or accommodate walk ins.
Please do not arrive with more people than you have confirmed reservation for. We will not be able to accommodate them.
In the event that a registered person fails to show, their seat has been paid for and we will not give it away. We have no way of knowing if a person will be arriving late.
In the event that a registered guest cancels their reservation, their seat will be made available for purchase.
Management reserves the right to release additional tickets for purchase at our sole discretion.
Wait List
In the event that a Public Workshop sells out, a Wait List will be started for cancellations. If you would like to be added to the wait list, please contact the studio and leave your name, phone number, and email address. We will make 2 attempts to contact you before moving to the next name on the list. Payment is due at the time of registration. No registration will be held without payment.
Parking
Sugarplum Studio shares the parking lot with 3 other tenants. At certain times of the week, particularly the weekends, parking can be very tight. Please be respectful of any parking spots designated by signage for other tenants.
If there is a scheduled event at the restaurant, they may employ optional valet parking for restaurant guests.
If our lot is full, there is on street parking across Berlin Road on McPhelin Avenue and several side streets for on street parking. Please be aware of any posted parking restrictions on residential streets. Please use the pedestrian crosswalk and use caution if crossing Berlin Road.
Sugarplum Studio can not control the amount of parking available in the lot.
Parking at The Centrum Shoppes is prohibited by posted order. If the occupants of any vehicles are observed parking at Centrum Shoppes in order to patronize any of the business at 211 Berlin Road, the vehicle will be towed at the vehicle owner’s expense. The parking policy is strictly enforced. If you do park there, it is at your own risk.
Sugarplum Studio will not be held responsible for any fees incurred or damages to your vehicle if it is towed as a result of parking in any prohibited area.
Photo Release Forms
Photos of happy customers are the best and most powerful form of advertising, and we often take photos and videos of classes and parties in progress for use on our social media sites and our website.
Photos and videos depicting hands and work in progress can and will be used without signed release forms.
For photos and videos that show faces, we ask for your cooperation and permission to post these photos.
You will be asked to give verbal consent for a social media posting or to sign a photo release form for the use of your or your child’s likeness in advertising materials.
We will never post names without expressed permission.
Photo release forms are entirely optional and we will absolutely respect your choice to not have your or your child’s face photographed for any reason.
Download our Photo Release Form
Allergen Statement
We are unfortunately unable to provide materials that cater to dietary restrictions or are deemed safe from food allergies.
All of the food materials at Sugarplum Studio come from sources where cross contamination of allergens is possible and shared processing equipment is used.
At the present time, we are not able to allow any guest to bring outside food or ingredients deemed Allergen Safe to be substituted for our materials in our events.
Ingredient information and source on any specific product is available upon request.
Unscheduled birthday parties are NOT PERMITTED at Sugarplum Studio
While you may register any number of people for our public registration workshops, these are make-and-take events that end at the posted time. While we are happy to announce your child’s birthday at a Public Workshop at your request, no additional studio time for the consumption of edible art projects is permitted.
Payments
We accept cash, credit cards, and electronic payments using Square and PayPal.
Personal checks are only accepted for Private Party Reservation deposits.
Corporate/Organization checks by Purchase Order are accepted only with prior approval and must be received prior to the project pick up date or event date. The person placing the order for a corporate or organization will be the person responsible for payment, regardless of their organization’s accounts payable procedures or delays.
There will be a $50 charge for returned checks.
Gift Certificates
Gift card sales have been suspended as of August 25, 2021. Any gift card already in circulation will retain its value until the studio closing on December 30 2021. No refunds will be issued for unused gift cards.
Registering Online Using A Gift Card, eGift Card or Paper Gift Certificate
At the present time, our online registration system is NOT linked to any system that can automatically process payment by Gift Card. To register for a Public Workshop using a gift card for payment, please call the studio during our normal business hours, Wednesday through Sunday.
Since many workshops sell out, if you would like to secure your registration during a time that the studio is closed, you have the option of registering and paying online via credit card. At check in, we will refund the charge to your credit card and charge your gift card instead. This is the only way to guarantee a future Public Workshop seat outside of regular studio hours. We cannot hold seats based on a voicemail or email with a message of intent to purchase.
Once a gift card has been redeemed for a registration, it is considered used and the cost of the registration will be deducted from the balance. No value will be refunded to the gift card due to late cancellation or failure to attend the event, for any reason. Regardless of payment method, we cannot add seats to sold out events.
Free Workshop Certificates
Free Workshop Certificates that have been won as prizes for fundraisers expire six months from the date of issue, regardless of the date of the fundraising event. The expiration date will NOT be extended for any reason including Covid. Sugarplum Studio has remained open since March 2020, with many opportunities to use certificates before expiration.
Certificates are good for ONE registration at any ONE workshop costing $30 or less, regardless of the cost of the workshop. Certificates do not carry a balance if the cost of the workshop is less than $30.
Personal Belongings
Sugarplum Studio will not be held responsible for any loss of personal belongings while in attendance at any of our workshops, events or private parties.
Cancellation Due To Inclement Weather
When the Governor declares a state of emergency, it is for the entire state. Since weather can vary across the state, Sugarplum Studio will make a decision as to whether or not to open for scheduled workshops or private parties.
If the decision is made to cancel scheduled Pubic Workshop events, anyone holding a paid registration for a workshop or special event will be issued a voucher for a future workshop or studio credit good for 1 year from date of issue.
In the event of a weather emergency such as snow and ice that creates a hazardous driving situation for our guests or our staff, whether or not state of emergency is declared, Sugarplum Studio may cancel scheduled classes at the discretion of its management and will offer a voucher for a future workshop within 1 year of issue date. No refunds will be issued.
In the event of a state of emergency that is relevant to our location , Sugarplum Studio will not open. All parties will be cancelled until the state of emergency has been lifted. Party Host may reschedule based on studio availability with no further liability to Sugarplum Studio. No guarantees are make as to the immediate availability of the studio for rescheduling.
In the event of hazardous weather that is NOT a declared state of emergency, scheduled private parties will be considered on a case by case basis at the mutual agreement of both the Party Host and Sugarplum Studio management. For impending hazardous weather situations, the Party Host may voluntarily choose to cancel prior to 24 hours of the party start time and reschedule at a later date without forfeit of deposit, plus a $50 additional rebooking fee. No guarantees are made as to the immediate availability of the studio for rescheduling. Rebooking fee must be paid at the time of rescheduling in order to secure the date.
For reservations kept as scheduled during hazardous weather conditions:
Your reservation will commence and conclude at the scheduled time. We cannot delay the start time for late arrivals.
In the event of an emergency cancellation by Sugarplum Studio for any other reason, not limited to but including, township, county, or state mandated closure, mechanical failure, loss of power or personal emergency, a resolution of refunds, studio credits, or reschedule will be agreed upon by both parties with no further liability to Sugarplum Studio.
NJ State Sales Tax
The New Jersey Sales and Use Tax Act imposes a tax on any admission charge to or for the use of any place of amusement in New Jersey or to any entertainment event or sporting activity that takes place in this State.
The current Sales and Use Tax rate is 6.625%
Donation Requests
Sugarplum Studio has always been more than happy to support community events, but have had to make the difficult decision to extend the temporary suspension of donations through the remainder of 2021 and are unable to make donations at this time. The business is still on the path to recovery after the losses sustained over the past year.
Due to the volume of requests that we receive, we are unable to respond to every request made. In the event that we are able to make a donation, your organization will be contacted directly.